Back-office & operations support
A dedicated professional joins your operation, works your hours, and answers to you directly, all from a supervised office in Brazil. We handle the recruiting, the training, and the paperwork behind the scenes. If they're ever out for good, we replace them immediately, so the work never stops.
Dedicated professionals · US business hours · On-site & supervised · Serving US companies since 2020
The problem
Every owner knows how this goes. You post the role, sort through resumes for weeks, interview people who look good on paper, and spend months training whoever you picked. Right as they start pulling their weight, they hand you two weeks' notice, and you're back where you started, minus the time and the money.
Talent is scarce, good talent is expensive, and neither one comes with a guarantee that they'll stay.
Most owners assume those are the only two options: hire and hope, or do without. They're not.
The model
Kato doesn't sell you a slice of bookkeeping, a slice of admin, or a slice of customer support. It places one professional inside your operation who works exclusively for you, learns how you run things, and takes direction from you the way anyone on your team would. Recruiting, supervision, and HR stay on our side of the table. What that person actually spends their day doing is entirely up to you.
You assign the work and set the priorities exactly as you would with someone in your own office. What you don't deal with is the hiring process, the performance reviews, or the employment paperwork that normally comes with adding headcount.
Sick days and vacations are covered under normal leave. If someone leaves for good, that's different: we replace them immediately. It's not a line item in the contract, it's simply how Kato operates, every time.
Every candidate goes through a multi-step screening process and our internal development program before we ever bring them to you. Most also arrive comfortable with QuickBooks and current bookkeeping practices your team can use.
Brazil overlaps with US business hours, so your professional follows your calendar and answers in real time. Send a question at two in the afternoon, get an answer at two in the afternoon.
We start by understanding what the job actually involves day to day, not just a title and a list of skills.
They recruit, screen, and interview candidates, then bring you a short list of the strongest ones. You choose who joins your team, and we build the onboarding, communication, and security plan around that person before day one.
Their workspace is already set up on our end. Bring them into your systems and processes like any new hire, and from that point on you work with them directly, while we take care of supervision and everything on the employment side.
Need a second professional, or five more during your busy season? Add them. No office space to lease, no severance packages, no infrastructure to build first.
What they handle
Your professional takes on whatever you assign, the same way an in-house hire would. Most clients start with some combination of the following:
Inbox and calendar management, document handling, data entry, CRM updates, and the steady stream of small tasks that pile up when everyone else is busy.
Sending quotes, chasing follow-ups, tracking orders, and keeping the people you work with informed.
Scheduling, coordination, reporting, and the routines specific to how your industry runs.
Invoices going out on time, bills getting paid, and a clear picture of where your cash sits.
Why Kato
The resignation, the sick day, the week everything happens at once: that's when you find out what your outsourcing partner is really worth. We built this company around that exact moment.
Replacing an employee costs between 50% and 200% of their salary, and turnover drains roughly a trillion dollars a year from US businesses. When a Kato professional leaves, we replace them immediately, as a standing practice rather than a clause buried in fine print.
SRC: SHRM · Gallup
Our professionals come into a real workplace every day with a coordinator close by, which is a big part of why our performance holds steady in a way that loose, unsupervised remote arrangements rarely do. It's also what sets Kato apart from lower-cost offshore alternatives: the professional isn't working alone from home, they're accountable to a structure the same way they would be in your own office.
Every professional works inside a dedicated, monitored infrastructure: managed endpoint protection, firewall coverage built specifically for that environment, and individual monitoring for attendance and activity on top of it. For a business handing over financial data, customer records, or vendor communication, that's not a technical footnote, it's part of what you're actually paying for.
Every professional works from an individual development plan, reviewed after each annual performance review, not a generic training calendar. That's Kaizen in practice: getting a little better every day instead of waiting for occasional overhauls, a standard that has kept climbing for nearly 40 years, rooted in our Brazilian foundation since 1987.
You get a dedicated professional for a fraction of what the equivalent US hire would cost, with supervision and backup coverage already built into the price.
Who it's for
We work with construction firms, real estate agencies, logistics operations, and distributors, along with plenty of businesses outside those categories. What our clients tend to have in common isn't the industry, it's steady back-office demand and no appetite for building an entire department around it.
You'll recognize yourself here if your team is handling more than it comfortably can, if turnover has already cost you real money, or if you've tried an offshore provider and spent more time waiting for replies than getting work done. The same goes for anyone who hired a freelancer and found out the hard way what happens when you need them and they're simply not there.
Let's talk
That's the entire reason this company exists. You get a professional dedicated to your operation, and a team behind them making sure the work continues no matter what happens in any given week.
The first consultation costs nothing and comes with no obligation. We'll talk through what you need, explain how the model would work for your business, and tell you honestly if we're not the right fit.
+1 321 525-1330